Reservation terms and conditions
– for individual bookings with Ligula Hospitality Group
Conditions for accommodation
When a reservation is made through the Internet, a confirmation is sent by email to the address specified by the customer. When checking-in, the guest shall be able to show the confirmation upon request. It is the guest’s responsibility to check that the reservation information provided is correct. If something is inaccurate or needs to be changed, it is the guest’s responsibility to contact the hotel as soon as possible.
Age limit: To book a room at any Ligula Hospitality Group hotel, you must be at least 18 years of age. If you are younger than 18 years old, it is required that a parent, guardian or the booker stays at the hotel at the same time. If you book a room for someone under the age of 18, you are liable regardless of whether you stay with the miner in the room or not.
Full Flex Rate
Cancellations and amendments can be made free of charge until 2 PM on day of arrival.
Late check in?
Guarantee your room by providing us with payment information and we will hold your reservation overnight. If you cannot guarantee your booking, please be aware that your reservation may be released at 2 PM on day of arrival.
In case of late cancellations on guaranteed bookings or in case of no show; 100 percent of the rate for the first night will be charged.
Prepaid Rate
Cancellations and amendments can be made up to 24 hours after the original reservation was made. After 24 hours have passed, the reservation is non-refundable and may not be amended. The credit card used at time of reservation will be charged for the full stay. The room is automatically held for late arrival. In case of cancellation or no show, no refund is possible.
Check in / check out
Check-in can take place from 3 PM on the day of arrival at ProfilHotels, Good Morning Hotels, Motel L and Ronnums Herrgård. The front desk is manned around the clock, seven days a week. Any comments and remarks regarding the room or other facilities shall be addressed with the front desk staff as soon as possible upon check in.
Check out time is before 12pm on the day of departure at ProfilHotels, Motel L and Good Morning Hotels. Check out time at Ronnums Herrgård is before 12pm during weekdays, and 11am during weekends. If you wish to check out later, please contact the Front Desk. Additional charges may be applied.
Damage / Smoking / Drugs
Guest or liable for the room, is responsible for any damages to the room, equipment or premises of the hotel, as a result of irresponsible behavior. All rooms at Ligula Hospitality Group are non-smoking and infringement will be charged to the guest by SEK 2100.
Use of nitrous oxide (Lustgas) and similar gases
The use of nitrous oxide, lustgas, (N2O) and other types of gases, eg dry shampoo, is becoming more and more common. These gases are not permitted in our public areas or in our hotel rooms. Nitrogen gas containers and similar gas containers are classified as hazardous waste, which means that we will charge the guest / the person responsible for payment an extra fee for guests who leave this type of gas containers.
If a guest is found with nitrous oxide or other intoxicating gas, the guest will be asked to leave the hotel.
Responsibility for property
Provider has no strict liability for property kept in a hotel room or on the hotel premises.
The hotels have the right to deny housing
At our hotels, guests are sleeping and resting at all hours. Therefore, we expect all staying guests to show consideration around the clock, by not talking too loud, shouting or running in the corridors. For this reason and for the safety of our guests and staff, we reserve us the right to refuse accommodation for you and your party if: your conduct and / or physical / mental condition interferes with/ creates anxiety among other guests or if full payment for the accommodation cannot be made.
Force Majeure
Strikes, lockouts, fire, explosions, war or warlike conditions, substantial restrictions on deliveries or other circumstances outside our control, entitles the hotel to cancel the contract without any obligation to pay for damages or make a refund of charged amount.
Other
Although every effort is made to ensure that information on our website is up to date and accurate, the hotel will not assume any responsibility for any losses directly or indirectly as a result of usage of information on our website.