INFORMATION REGARDING SECURITY ROUTINES IN REFERENCE TO CORONA VIRUS
Considering the global spread of the Coronavirus (COVID-19), we have summarized how Hospitality Group will act in the interest of our guests and our staff. So that we are able to continue the daily running of our hotels in Sweden, Denmark and Germany.
We are closely monitoring the recommendations from the authorities in each of the three countries.
All 40 hotels within Ligula Hospitality group will follow the recommendations and instructions from the local health authorities. The security and well-being of our employees and guests are always our highest priority.
All 40 hotels should stay open as normal, in some cases with a limited service, e.g limited opening hours for restaurants. We will pay extra attention to the hygiene and make sure that the cleaning routines are kept to the highest standard, where the following changes have been implemented:
- Cleaning routines have increased, with higher frequency
- Hand sanitizers, soap and disinfection are a being used frequently
- All staff working with food always use gloves
- Breakfast is served as a la carte or in bag
- We keep our distance and do not shake hands
- Staff with symptoms stay at home, at all times
We care deeply for our guests and staff and prioritize their and our well-being, to any extent.
Cancellations
In regards to cancellation rules we follow the rules issued by the local trade association (Visita/Horesta/Dehoga). Exceptions are guests originating from countries where a travel ban has been issued by the authorities, these guests are able to cancel their booking without any restrictions and get a full refund.
Due to the current situation, any bookings made on www.ligula.se or directly with the hotel, prior to 1st of May 2020 with arrival date up until 30th of June can be rebooked up to 24 hours prior to arrival and can be rebooked to another arrival date within a range of three (3) calendar months from original reservation’s arrival date. Any price disparities will be regulated by hotel upon arrival.
Ligula Hospitality Group are not liable for any cancellations or changes to bookings made via any Online Travel Agencies; e.g Expedia, Booking.com etc. To cancel or change reservations made via an OTA, please contact concerned agency.
Our regular cancellation policy is applied to all meetings and conferences. Find these in your booking confirmation. To cancel or change a meeting or conference, please contact concerned hotel.
Do you wish to make a reservation of a meeting, conference or alike, contact concerned hotel or book on our site, ligula.se/en/meetings/. You can also send an email to sales@ligula.se and we will get back to you as soon as we can.
In behalf of the whole company, Ligula Hospitality Group and our 40 hotels we hope and wish for the situation to soon ease. Until then – we will do everything in our power to give our guests a smooth, welcoming and hassle-free stay at our hotels.
Contact person:
Åsa Lilja, Commercial Director
asa.lilja@ligula.se
